Copier Engineer

All copier service requests are logged electronically. Support calls are then assigned to the correct department for action. A photocopier engineer is assigned to attend hardware calls based on product knowledge, experience, parts availability and location.

BIZCOPIER has a targeted 4-hour response time. We have over 47 copier engineers across the BIZCOPIER group who are fully trained. These engineers have attended and continually attend supplier-led training courses to improve their knowledge and experience of the machines they service including: Ricoh In addition, engineers from the relevant suppliers can accompany our engineers on customer calls, in extreme or rare cases, to maintain high support and knowledge levels.