Call Outs

When a copier engineer is on site to fix a fault, they will always carry out our ‘Minimum Call Procedure’. Whatever the fault logged on the machine, the minimum call procedure is always carried out. This is a standard list of maintenance procedures providing general upkeep and key preventative maintenance.This type of preventative maintenance enhances the uptime of the machine and prevents return visits. Our engineers aim to leave the machine in a fully working condition.

If any other problems are highlighted during the Minimum Call Procedure, then these will be resolved. This system is unique to BIZCOPIER and is proven to increase the number of days between call outs. We firmly believe that by looking after our machines, and carrying out general and preventative maintenance, the customer benefits from increased uptime, and a reduced number of emergency call outs during the lifetime of the contract.